Frequently Asked Question

What products can I find at Martbo?
At Martbo, we offer an exclusive collection of women’s fashion essentials. Our range includes elegantly designed Dresses, stylish Jumpsuits, sophisticated Lucile Dresses, comfortable Pants, versatile Skirts, and trendy Tops. Each piece is selected to enhance your wardrobe with the latest trends and timeless classics.

How do I place an order on Martbo?
Simply browse our collection, select the items you'd like to purchase, and add them to your shopping cart. Once you're ready to check out, proceed to the payment page and follow the steps to complete your order.

How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. Use this number on our website or the courier’s website to track your package.

What should I do if my product arrives damaged?

If your product arrives damaged or defective, please contact us immediately at support@martbo.com or call us at +44 07418 632463. Provide your order details and photos of the damage. We will work with you to resolve the issue.

Can I cancel my order?

Orders can be canceled before they are processed for shipping. Please contact us at support@martbo.com or +44 07418 632463 as soon as possible. Once the order is shipped, cancellations will not be accepted.

How can I contact customer support?

You can reach us via:

• Business Name: Martbo
  Address: 8 Fairbank Ave, Manchester M14 4PU, United Kingdom

  Contact Us:
  Phone: +44 07418 632463
  E-mail: support@martbo.com

What payment methods do you accept?
We accept various payment methods, including: 

• Visa,
• Mastercard,
• Amex,
• Discover,
• JCB,
• Diners Club,
• Apple Pay.

What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return items within 30 days of receipt for a full refund or exchange. Please ensure the items are in their original condition and packaging.

Can I return or exchange an item?
Yes! We have a customer-friendly return and exchange policy. Please refer to our Returns Policy page for more details on how to initiate a return or exchange.

Are there any hidden fees or charges?

No, there are no hidden fees. All prices are clearly displayed on our website, & Shipping is free within United Kingdom.